This technical training session explores the intersection of project management and customer service in the context of locally based supply chains. Participants will gain practical insights into how customer service, risk management, evaluation, and marketing strategies shape the success of new programs, especially when engaging small to medium-sized businesses and integrating them into broader organizational frameworks.

Procurement in capital infrastructure is more than a contractual process. It's a leadership practice that shapes fairness, trust, and value creation across the entire project lifecycle. Drawing from real-world major public projects and insights from his Executive MBA capstone research, Vahid Ayan explores how procurement strategies can evolve from transactional exercises into strategic, collaborative partnerships.